CleansyAI

Last updated: March 1, 2026

Privacy Policy

CleansyAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered cleaning business software and related services at cleansyai.com (the "Service"). Please read this policy carefully.

1. Information We Collect

We collect information that you provide directly to us and information that we obtain automatically when you use our Service.

Personal Information

When you create an account, sign up for a trial, or contact us, we may collect your name, email address, phone number, company name, billing address, and other contact details you choose to provide.

Usage Data

We automatically collect information about how you interact with our Service, including pages visited, features used, time spent on the platform, device type, browser type, IP address, and general location data.

Cleaning Business Data

When you use our cleaning business software, we collect and process data you enter, such as client information, job schedules, service details, crew assignments, invoices, and other operational data necessary to provide our services.

Payment Information

When you subscribe or make a purchase, we collect payment-related information. Credit card and payment processing are handled by secure third-party payment processors. We do not store full credit card numbers on our servers.

2. How We Use Your Information

We use the information we collect to:

  • Provide our services — Deliver, maintain, and improve our AI-powered cleaning business software, including scheduling, CRM, invoicing, route optimization, and related features.
  • Improve our product — Analyze usage patterns to enhance features, fix bugs, and develop new functionality.
  • Communicate with you — Send transactional emails, product updates, support responses, and marketing communications (where you have opted in).
  • Analytics and insights — Understand how our Service is used to improve user experience and business performance.
  • Security and compliance — Protect against fraud, enforce our terms, and comply with legal obligations.

3. How We Share Your Information

We do not sell your personal data. We may share your information in the following circumstances:

  • Service providers — We share data with trusted third parties who assist us in operating our Service, such as cloud hosting, payment processing, email delivery, and analytics. These providers are contractually bound to protect your data and use it only for the purposes we specify.
  • Legal requirements — We may disclose information if required by law, court order, or government request, or to protect our rights, safety, or property.
  • Business transfers — In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy commitments.

4. Data Security

We implement industry-standard measures to protect your information:

  • Encryption — Data is encrypted in transit (TLS) and at rest (AES-256) where applicable.
  • Access controls — Strict access policies limit who can access your data to authorized personnel only.
  • Regular audits — We conduct periodic security reviews and assessments to maintain the integrity of our systems.

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We may retain certain data after account closure to comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. When data is no longer needed, we securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access — Request a copy of the personal data we hold about you.
  • Correction — Request correction of inaccurate or incomplete data.
  • Deletion — Request deletion of your personal data, subject to certain exceptions.
  • Portability — Receive your data in a structured, machine-readable format.
  • Opt-out — Unsubscribe from marketing emails, manage cookie preferences, or object to certain processing.

To exercise these rights, contact us at privacy@cleansyai.com. We will respond within the timeframe required by applicable law.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized content. Essential cookies are required for the Service to function; analytics and preference cookies help us improve the product. You can manage cookie settings through your browser or our cookie preference center.

8. Children's Privacy

Our Service is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us at privacy@cleansyai.com and we will take steps to delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and other mechanisms recognized under applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email or in-app notification. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect and how it is used
  • Right to delete personal information (subject to exceptions)
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@cleansyai.com.